Refund policy
Overview
At tommysproduceusa, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- In the same condition that you received it
- Unworn or unused
- With all original tags attached
- In original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: admin@tommysproduceusa.com
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Return Address
All approved returns should be shipped to:
tommysproduceusa
410 N Belcher Road
Clearwater, FL 33765
United States
Return Shipping Costs
- Customers are responsible for return shipping costs.
- If the item is defective, damaged, or incorrect due to our error, we will cover the return shipping cost or provide a prepaid return label.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item is eligible, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement is to:
- Return your original item (once approved), and
- Place a separate order for the new item
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
- If approved, refunds will be issued to your original payment method within 10 business days
- Please note that your bank or credit card provider may take additional time to process the refund
- If more than 15 business days have passed since your refund was approved, please contact us
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
To be eligible, the item must be:
- Unused and in original condition
- With original packaging and tags
- Accompanied by proof of purchase
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: admin@tommysproduceusa.com
Phone: 727-447-0706
Address: 410 N Belcher Road, Clearwater, FL 33765
Legal Representative: HONG, RICHARD
Email: admin@tommysproduceusa.com
Phone: 727-447-0706
Business Address: 410 N Belcher Road, Clearwater, FL 33765