Shipping policy
At tommysproduceusa, we aim to process and deliver your orders as quickly and efficiently as possible.
Processing Time
All orders are typically processed and shipped within 2–3 business days after purchase.
- Orders are not shipped on weekends or public holidays
- If an order is placed during a weekend or holiday, it will be processed on the next business day
- In cases of high order volume or unexpected delays, processing times may be slightly extended
Shipping Time
Once shipped, estimated delivery time is approximately 30–45 days, depending on your location and local logistics conditions.
Please note that delivery times are estimates only and may vary due to external factors beyond our control.
Shipping Delays
Occasionally, shipping delays may occur due to factors such as:
- Severe weather conditions
- Transportation disruptions
- Customs or carrier delays
- Other unforeseen circumstances
In such cases, orders will be shipped once normal logistics operations resume.
Shipping Fees
Shipping costs and free shipping eligibility may vary depending on your country or region.
The available shipping options for your location, including any applicable free shipping thresholds, will be displayed clearly at checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment using the following website:
https://www.17track.net/en
Please allow some time for tracking information to update after shipment.
Lost or Missing Packages
If your package appears to be lost, significantly delayed, or not delivered, please contact us at:
Email: admin@tommysproduceusa.com
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Contact Information
If you have any questions about shipping, delivery times, or order status, please contact us:
Legal Representative: HONG, RICHARD
Email: admin@tommysproduceusa.com
Phone: 727-447-0706
Business Address: 410 N BELCHER ROAD, CLEARWATER, FL 33765